About Us
PRIVACY POLICY
Effective Date: June 15, 2026
Business Name: CPIL
Address: Village Paud Survey No. 27/29, Post Mazgaon Via Rasayani, Taluka Khalapur, Raigad – 410207, India
Email: cpil3342@gmail.com
1. Introduction
CPIL (“Company”, “we”, “our”, or “us”) respects the privacy of every individual who interacts with our website, services, communication platforms, customer support systems, WhatsApp Business messaging channels, Rich Communication Services (RCS), and other digital services.
This Privacy Policy explains how CPIL collects, uses, stores, processes, shares, protects, and manages personal information obtained through our services. We are committed to maintaining transparency and complying with applicable privacy laws, industry standards, Meta Business Messaging policies, WhatsApp Business Platform requirements, Google RCS Business Messaging guidelines, and relevant Indian legal frameworks.
By accessing our website, subscribing to our communications, interacting with our WhatsApp Business account, responding to RCS messages, submitting forms, or using any services provided by CPIL, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
This Privacy Policy applies to all visitors, customers, vendors, partners, and users of CPIL services.
2. Information We Collect
CPIL may collect various categories of information depending on the nature of your interaction with us.
A. Personal Information
We may collect:
- Full name
- Mobile number
- Email address
- Postal address
- Business details
- Company name
- Job title
- Communication preferences
- Customer support inquiries
This information may be collected when users:
- Contact us
- Register for services
- Submit inquiries
- Communicate through WhatsApp
- Engage through RCS messaging
- Fill out forms on our website
B. Device Information
We may automatically collect:
- Device type
- Operating system
- Browser information
- IP address
- Device identifiers
- Network information
- Language preferences
- Geographic region
This information helps improve security, functionality, and service performance.
C. Website Usage Data
When users visit our website, we may collect:
- Pages viewed
- Time spent on pages
- Navigation patterns
- Referral sources
- Clickstream information
- Session activity
Such information helps us optimize user experience and website performance.
D. Cookies and Similar Technologies
CPIL may use:
- Cookies
- Web beacons
- Pixel tags
- Analytics tools
- Tracking technologies
These technologies help us understand user behavior and improve service quality.
E. WhatsApp and RCS Message Data
When users communicate through WhatsApp Business or RCS channels, we may collect:
- Mobile numbers
- Message timestamps
- Delivery status
- Read receipts where available
- Customer responses
- Communication preferences
- Support interactions
CPIL only processes such information for legitimate business purposes and in accordance with platform policies.
3. Purpose of Data Collection
CPIL collects personal information for legitimate business and operational purposes, including:
- Providing services
- Responding to inquiries
- Customer support
- Service administration
- Business communications
- Transaction notifications
- Technical troubleshooting
- Fraud prevention
- Security monitoring
- Regulatory compliance
- Improving website functionality
- Enhancing customer experience
We collect only the information reasonably necessary to fulfill these purposes.
4. Consent for WhatsApp and RCS Data Processing
CPIL may communicate with users through:
- WhatsApp Business Platform
- WhatsApp Official API
- Rich Communication Services (RCS)
- Telecom messaging channels
By voluntarily providing contact information or engaging with our messaging channels, users consent to receive:
- Service notifications
- Customer support communications
- Business updates
- Transactional messages
- Account-related information
Users acknowledge that communication through WhatsApp and RCS may involve processing by third-party providers including Meta Platforms, Google, telecom operators, messaging gateways, and technology partners.
Where required by law, users may withdraw consent at any time by contacting CPIL.
5. Legal Basis for Processing
CPIL processes personal information based on one or more of the following legal grounds:
Consent
Where users voluntarily provide information and agree to receive communications.
Contractual Necessity
Where processing is required to provide requested services or fulfill contractual obligations.
Legitimate Business Interests
Including:
- Customer service
- Service improvement
- Security monitoring
- Fraud prevention
- Operational management
Legal Compliance
Where processing is required by applicable laws, regulations, court orders, or governmental requirements.
6. How We Use Collected Data
Information collected by CPIL may be used for the following purposes:
Service Delivery
To provide requested products, services, and customer support.
Communication
To send:
- Service alerts
- Transaction updates
- Customer support responses
- Verification messages
- Business communications
Website Management
To improve website functionality, usability, and performance.
Security
To detect:
- Fraudulent activity
- Unauthorized access
- Security threats
- Technical vulnerabilities
Compliance
To comply with:
- Applicable laws
- Industry regulations
- Meta Business Policies
- WhatsApp Business requirements
- Google RCS requirements
Analytics
To analyze usage patterns and improve service quality.
7. Data Retention and Deletion
CPIL retains personal information only for as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
- Maintain business records
Retention periods may vary depending on:
- Nature of information
- Legal requirements
- Operational needs
- Regulatory obligations
When information is no longer required, CPIL will securely:
- Delete
- Anonymize
- Archive
the information according to applicable standards and legal requirements.
Users may request deletion of eligible personal information by contacting us.
Certain information may be retained where required by law or for legitimate business purposes.
8. Data Sharing with Third Parties
CPIL does not sell personal information.
However, information may be shared with trusted third parties when necessary for service delivery.
These parties may include:
Meta Platforms
For WhatsApp Business communications and related messaging services.
For RCS Business Messaging and related communication technologies.
Telecom Operators
To facilitate message delivery and communication services.
Cloud Service Providers
For secure data hosting and infrastructure management.
Technology Partners
For software support, analytics, and service enhancement.
Regulatory Authorities
Where disclosure is required by law or government directive.
All third parties receiving information are expected to maintain appropriate privacy and security protections.
9. Security Measures and Encryption
CPIL takes reasonable administrative, technical, and organizational measures to protect personal information.
Security measures may include:
- Access controls
- Password protection
- Firewalls
- Secure servers
- Data encryption
- Network monitoring
- Security audits
- Authentication procedures
We regularly review our security practices to reduce risks associated with unauthorized access, disclosure, alteration, or destruction of information.
While we strive to protect personal information, no system can guarantee absolute security.
Users are encouraged to maintain secure passwords and exercise caution when sharing information online.
10. Cookies and Tracking Technologies
CPIL may use cookies and related technologies for various purposes.
These include:
Essential Cookies
Required for website functionality and security.
Performance Cookies
Used to measure website performance and user engagement.
Analytics Cookies
Used to understand website usage patterns.
Preference Cookies
Used to remember user settings and preferences.
Users may modify browser settings to manage cookie preferences.
Disabling cookies may affect certain website features and functionality.
11. Data Transfer and Storage (India-Based)
CPIL primarily stores and processes information using systems located in India.
However, certain service providers may process information in other jurisdictions when necessary for:
- Cloud infrastructure
- Messaging services
- Technical support
- Security operations
When cross-border transfers occur, CPIL seeks to ensure appropriate safeguards are implemented to protect personal information.
By using our services, users acknowledge that information may be processed in locations where data protection laws may differ from those of India.
12. User Rights
Subject to applicable laws, users may have the following rights regarding personal information.
Right to Access
Users may request information about data held by CPIL.
Right to Correction
Users may request correction of inaccurate or incomplete information.
Right to Deletion
Users may request deletion of eligible personal information.
Right to Withdraw Consent
Users may withdraw previously provided consent where applicable.
Right to Restrict Processing
Users may request limitations on certain processing activities.
Right to Object
Users may object to certain forms of data processing where permitted by law.
To exercise these rights, users may contact CPIL using the details provided below.
Requests will be processed within a reasonable timeframe subject to verification requirements and applicable legal obligations.
13. Policy for Children
CPIL services are not intended for individuals under the age of 18 years.
We do not knowingly collect personal information from children.
If we become aware that information belonging to a minor has been collected without appropriate authorization, reasonable steps will be taken to delete such information.
Parents or guardians who believe a child has provided information may contact us immediately.
14. Updates to Privacy Policy
CPIL reserves the right to update, modify, or revise this Privacy Policy at any time.
Changes may occur due to:
- Legal developments
- Regulatory requirements
- Technology changes
- Business operations
- Service enhancements
Updated versions will be published on our website and become effective upon publication unless otherwise stated.
Users are encouraged to review this Privacy Policy periodically.
Continued use of our services following updates constitutes acceptance of the revised Privacy Policy.
15. Governing Law (India)
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes relating to privacy, data protection, or information processing shall be subject to the jurisdiction of competent courts located in Maharashtra, India, unless otherwise required by applicable law.
Nothing in this Privacy Policy limits any rights available under applicable Indian laws.
16. Contact Information
For privacy-related inquiries, requests, complaints, or questions regarding this Privacy Policy, please contact:
CPIL
Address:
Village Paud Survey No. 27/29,
Post Mazgaon Via Rasayani,
Taluka Khalapur,
Raigad – 410207, India
Email:
cpil3342@gmail.com
CPIL is committed to protecting user privacy, maintaining transparency, and ensuring responsible handling of personal information in accordance with applicable legal requirements, Meta Business Messaging standards, WhatsApp Business Platform policies, and Google RCS Business Messaging guidelines.
By accessing or using CPIL services, users acknowledge that they have read, understood, and agreed to the terms of this Privacy Policy.
Stay Secure
Your privacy matters to us—let’s keep your data safe together.