cpil

TERMS AND CONDITIONS

1. Introduction

Welcome to CPIL. These Terms and Conditions (“Terms”) govern your access to and use of our website, applications, communication platforms, WhatsApp Business services, Rich Communication Services (RCS), and any related products or services provided by CPIL.

By accessing, browsing, registering for, or using any service offered by CPIL, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any provision contained herein, you must immediately discontinue use of our services.

CPIL is committed to conducting its business operations in accordance with applicable Indian laws, industry standards, Meta Business Policies, WhatsApp Business Terms of Service, Google RCS Business Messaging requirements, and all relevant telecommunications regulations.

These Terms constitute a legally binding agreement between CPIL and any individual, business entity, organization, or user utilizing our services.

2. Definitions

For the purposes of these Terms:

  • “Company”, “We”, “Us”, or “Our” refers to CPIL.
  • “User”, “You”, or “Your” refers to any individual or entity accessing our services.
  • “Website” refers to any online platform operated by CPIL.
  • “Services” means all products, communications, messaging solutions, customer support systems, WhatsApp Business messaging, RCS communications, and related offerings.
  • “Content” includes text, images, graphics, documents, software, communications, and other materials.
  • “WhatsApp Services” means communications conducted through WhatsApp Business APIs.
  • “RCS Services” means Rich Communication Services provided through supported telecommunications and messaging networks.
  • “Account” means any registered profile created to access our services.

3. Acceptance of Terms

By using CPIL services, you confirm that:

  • You have legal capacity to enter into binding agreements.
  • You agree to comply with these Terms.
  • You agree to comply with all applicable laws and regulations.
  • You acknowledge that continued use constitutes ongoing acceptance of these Terms.

Failure to comply with these Terms may result in suspension, restriction, or termination of access.

4. Description of Services

CPIL may provide:

  • Business communication services.
  • Customer support communications.
  • WhatsApp Business messaging.
  • RCS messaging services.
  • Information and promotional communications.
  • Customer engagement solutions.
  • Website-based services and support.
  • Account management tools.
  • Service-related notifications.

CPIL reserves the right to modify, suspend, discontinue, or update any service without prior notice where permitted by law.

5. Eligibility

To use our services, you must:

  • Be at least 18 years of age.
  • Possess legal authority to enter into contracts.
  • Provide accurate and complete information.
  • Not be prohibited from using such services under applicable law.

Businesses registering with CPIL represent that they are legally established entities authorized to conduct business activities.

6. Account Registration

Certain services may require account registration.

Users agree to:

  • Provide accurate information.
  • Maintain updated information.
  • Protect account credentials.
  • Prevent unauthorized access.
  • Notify CPIL immediately regarding security breaches.

CPIL shall not be responsible for losses arising from unauthorized use resulting from user negligence.

7. User Responsibilities

Users shall:

  • Use services lawfully.
  • Maintain accuracy of submitted information.
  • Respect third-party rights.
  • Avoid fraudulent conduct.
  • Refrain from transmitting harmful content.

Users shall not:

  • Send spam messages.
  • Engage in illegal activities.
  • Distribute malware.
  • Violate intellectual property rights.
  • Harass or abuse others.
  • Misuse WhatsApp or RCS messaging channels.

Users remain solely responsible for all content and communications transmitted through our services.

8. Payment and Billing Terms

Where services involve payment:

  • Fees shall be disclosed prior to purchase.
  • Payments must be made through authorized channels.
  • Taxes applicable under Indian law may be charged.
  • Late payments may result in suspension.
  • CPIL may revise pricing with reasonable notice.

Unless otherwise specified, all payments are non-refundable after successful service delivery.

Billing disputes must be reported within thirty (30) days of invoice issuance.

9. Subscription Renewal and Termination

If services are subscription-based:

  • Subscriptions may renew automatically.
  • Users may cancel before renewal dates.
  • Termination does not relieve outstanding payment obligations.

CPIL may suspend or terminate accounts if:

  • Terms are violated.
  • Fraudulent activity is detected.
  • Legal requirements necessitate termination.
  • Service misuse is identified.

Upon termination, access to services may cease immediately.

10. Use of WhatsApp Official API and RCS

CPIL may communicate using:

  • WhatsApp Business Platform.
  • WhatsApp Official APIs.
  • Google RCS Business Messaging.
  • Telecom operator messaging systems.

Users expressly consent to receiving:

  • Service notifications.
  • Transactional updates.
  • Customer support messages.
  • Business communications.

Users acknowledge that messaging services are additionally governed by Meta and Google policies.

Users shall not use our services to:

  • Send unlawful content.
  • Deliver prohibited communications.
  • Engage in deceptive practices.
  • Violate Meta or Google messaging guidelines.

11. Message Delivery and Compliance Policy

CPIL makes reasonable efforts to facilitate message delivery.

However:

  • Delivery is dependent on third-party networks.
  • Delivery timing cannot be guaranteed.
  • Technical interruptions may occur.

Messages may be blocked, delayed, filtered, or rejected due to:

  • Regulatory requirements.
  • Telecom restrictions.
  • Meta platform enforcement.
  • Google RCS policies.
  • Recipient device limitations.

Users must ensure that recipients have provided valid consent where required.

12. Intellectual Property Rights

All content, branding, trademarks, software, logos, designs, databases, and materials provided by CPIL remain the exclusive property of CPIL or its licensors.

Users receive a limited, revocable, non-exclusive license solely for authorized use.

Users may not:

  • Copy content.
  • Modify content.
  • Reverse engineer software.
  • Reproduce materials.
  • Sell proprietary information.

Unauthorized use may result in legal action.

13. Confidentiality

Users may obtain access to confidential information during use of services.

Confidential information includes:

  • Business processes.
  • Technical data.
  • Commercial information.
  • Customer records.
  • Proprietary systems.

Users agree not to disclose confidential information without prior written consent.

Confidentiality obligations survive termination of these Terms.

14. Disclaimer of Warranties

Services are provided on an “as is” and “as available” basis.

CPIL makes no warranties regarding:

  • Continuous availability.
  • Uninterrupted operation.
  • Error-free performance.
  • Accuracy of third-party information.
  • Guaranteed business outcomes.

To the maximum extent permitted by law, all implied warranties are disclaimed.

15. Limitation of Liability

To the fullest extent permitted under Indian law:

CPIL shall not be liable for:

  • Indirect damages.
  • Consequential losses.
  • Lost profits.
  • Business interruption.
  • Data loss.
  • Reputational damage.

Total liability shall not exceed amounts paid by the user for services directly giving rise to the claim.

Nothing herein limits liability where limitation is prohibited by law.

16. Indemnification

Users agree to indemnify and hold harmless CPIL, its directors, employees, contractors, affiliates, and representatives against any claims, damages, liabilities, losses, expenses, and legal costs arising from:

  • Breach of these Terms.
  • Violation of law.
  • Misuse of services.
  • Third-party claims.
  • Unauthorized communications.

This obligation survives termination.

17. Governing Law (India)

These Terms shall be governed and interpreted according to the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of competent courts located in Maharashtra, India, unless otherwise required by applicable law.

Parties shall first attempt good-faith negotiations before initiating formal legal proceedings.

18. Changes to Terms

CPIL reserves the right to amend these Terms at any time.

Changes may occur due to:

  • Legal requirements.
  • Business developments.
  • Platform updates.
  • Regulatory changes.

Updated versions shall become effective upon publication unless otherwise stated.

Continued use after modifications constitutes acceptance of revised Terms.

19. Contact Information

For questions regarding these Terms, users may contact:

CPIL

Address:
Village Paud Survey No. 27/29,
Post Mazgaon Via Rasayani,
Taluka Khalapur,
Raigad – 410207,
India

Email:
cpil3342@gmail.com

By using CPIL services, you acknowledge and agree to all provisions contained within these Terms and Conditions.